Carol Ward Utility Customer Service Manager

The City of Burleson Utility Customer Service Department is responsible for the following services: measuring the usage and calculating, billing and collecting water, sewer and garbage service fees from approximately 12,000 residences and businesses.

 

Drinking Water
Quality Report
(Spanish version)

• Burleson receives its water supply from the City of Fort Worth via Cedar Creek Reservoir.
• The City of Fort Worth also provides sewer treatment for Burleson.
• All residential garbage service is provided by the City of Burleson, while commercial service by the city is optional.
• A list of licensed commercial garbage providers can be obtained by contacting the Solid Waste Division at 817-426-9830. The city does not provide dumpster service.

New residents to the area need to contact the Utility Customer Service office at 817-426-9601 to set up new service. This requires completion of an application for service (see below). City ordinance requires that all residential water accounts be secured with a deposit of $135.00, or a letter of good credit from a previous 12 months of service. Commercial deposits are determined by meter size and/or type of business.

Effective May 01, 2009 the City implemented an “Identify Theft Program” to comply with Federal Regulation 63718- Identity Theft Red Flags Regulation- to detect, prevent and diminish identity theft in connection with the opening of water accounts. Due to this regulation, the City will accept applications by fax, but a customer’s identification will have to be verified in person, with their Driver License at the Utility Customer Service Dept, 141 W. Renfro St. 

Please contact our office at 817-426-9601 for questions.

The following forms are available in Adobe PDF format to download and some are available in Formatt Filler format to fill in online and submit by email. The PDF forms must be mailed, faxed, or submitted in person to the Utility Customer Service Office. You can also access them from the forms page.

• transfer water service from one residence to another(pdf) or online transfer form

• discontinue service (pdf) or online discontinuation form

• application for service (pdf), or online application for service

• bank draft authorization

• connection waiver

Payment Options

Bills may be paid at City Hall between 8:00 a.m. and 5:00 p.m., Monday through Friday. There is a drop box at the City Hall drive through for use after hours, holidays and weekends.

Utility bill payments can be paid online or in person with a credit card (Mastercard and Visa only). In addition, bank drafts may be arranged, or payments may be mailed to:

City of Burleson
141 W. Renfro Street
Burleson, TX 76028

All payments should include the account number and must be received on or before the due date in order to avoid a late charge. Service will be disconnected if payment is not received 30 days from the billing date and cannot be restored until all past due payments, penalities, and reconnection fees have been paid. Payment extensions may be requested, in person only, and on a limited basis.

Water, Sewer and Garbage Rates

Established by City Ordinances - Ordinance C-634-07(C0909) (water and sewer), and
Ordinance C-637-07 (B0709) (solid waste).

RESIDENTIAL

Water:

The water service charge per meter size shall be as follows:

 All areas except  Shannon Creek Estates:

3/4"	$   11.00
1"	$   16.00
1.5"	$   30.25
2"	$   44.50
3"	$ 107.20
4"	$ 178.45
6"	$ 356.60

      1 gallon to 10,000 gallons           

                Meter Size           Charge

                all                  $ 3.40/1000 gallons

     10,001 gallons to 20,000 gallons

                Meter Size           Charge

                all                  $ 4.10/1000 gallons

      Over 20,000 gallons

                Meter Size           Charge

                all                  $ 4.75/1000 gallons

Gas Well Drilling 

           Meter Size           Charge

                all                  $11 39/1000 gallons

*The water rates for Shannon Creek Estates, City Ordinance C-634-07(A0108) are as follows:

Sewer

Residential

Residential wastewater volume will be determined as the average of water consumption billed in the months of January, February, and March up to a maximum of 12,000 gallons.  If a customer has not established an average for these three months, wastewater volume will be determined as the citywide residential average for those months.

The minimum wastewater rate is $12.60.           

The wastewater usage rate is $3.67 per 1,000 gallons.

The maximum wastewater charge to residential customers using wastewater services only is $56.64.

Commercial

All usage                                $ 3.67 per 1000 gallons

Class Surcharge Rates (see information on ordinance C-605-06)

• Questions and answers for businesses assessed the surcharge fees.

Garbage

Effective July 20, 2009, the residential weekly curbside garbage and recycling rate is $16.05, plus tax. (see ordinance C-637-07 (B0709))