HOW DO I FIND THE SHELTER?

The animal shelter is located at 1695 John Jones Drive, and is part of the City Service Center complex. When heading south on SH 174 ( Wilshire Blvd), turn left onto FM 731 (John Jones Dr.). The shelter is 1.1 miles down on the left hand side.

HOW DO I CONTACT THE SHELTER BY PHONE? I CAN NEVER FIND A NUMBER!

The shelter’s phone number is 817-447-5426 or toll free 1-866-423-4174. The e-mail
address is: animalshelter@burlesontx.com.

WHEN IS THE SHELTER OPEN?

The City recently increased the number of hours the shelter is open to the public. The hours are 11 a.m. to 6 p.m. Tuesday through Friday and 11 a.m. to 4 p.m. on Saturday. The shelter is closed on Sunday, Monday, and all posted City holidays.

WHEN I CALL, THERE NEVER SEEMS TO BE ANYBODY TO ANSWER THE PHONE

Shelter phones are answered diligently by shelter staff and trained shelter volunteers. However, at times of high call volume or when staff is assisting shelter visitors, callers may reach the shelter’s voice mail. All messages left on shelter numbers are returned as quickly as possible. Additionally, shelter phone messages contain information to direct callers appropriately if there is an animal-related emergency.

WHAT KIND OF SERVICES DOES THE SHELTER PROVIDE?

The City of Burleson’s animal services staff are proud to provide a full service agency. Field staff responds to citizens’ requests for service that involve: picking up stray animals; impounding dangerous animals; assisting with barking dog or nuisance animal complaints; investigating animal bites, animal cruelty claims, and animal neglect/abandonment claims; emergency after hours services; and assistance in resolving conflicts between city residents and their wild animal neighbors.

In the shelter, staff works hard to provide a clean, pleasant kennel, not only for the pets who are sheltered there, but for the hundreds of visitors who come by the shelter each month. Stray animals are held for 72 hours, and then are evaluated by certified shelter staff as potential adoption candidates. Animal adoptions are an important part of shelter service, and Burleson’s adoption process is friendly, educational, and designed to help customers find the perfect companion animal.

The shelter staff also seeks to offer outreach services to the community. This includes educational presentations to civic and school groups, participation in community events, and conducting group tours of the shelter.

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HOW DO I VOLUNTEER? MAY MY CHILDREN VOLUNTEER?

The shelter volunteer program is growing, and we require all potential volunteers to attend an orientation session. These sessions offer information about new shelter programs, volunteer opportunities at the shelter, and the application and liability release forms required for volunteer service. Attendance at these sessions and the information on these forms help staff match volunteers’ skills with the needs of the animals and the shelter.

Minors are allowed to volunteer, but anyone under the age of 17 must be accompanied by a parent/guardian while they volunteer.

For more information, e-mail the shelter staff at: animalshelter@burlesontx.com.

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