Frequently
Asked
Questions
Water and Wastewater
Asked
Questions
Water and Wastewater
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Frequently Asked Questions |
What do I do if I don’t have any hot water? |
| What do I do if I don't have any hot water? |
| If the cold water is working then you may want a plumber or someone with plumbing experience to check it out for you. If you aren't getting any water service, call the Service Center at 817-447-5410, ext. 220. |
| What do I do if I can't get water to come out in my kitchen sink, even though I'm getting water in the bathroom? |
| You may have a plumbing problem. Again, you may want someone familiar with plumbing to look at it for you.
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| What do I do if my sinks and bathtubs are draining very slowly?
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| Call the water department at 817-447-5410, ext. 220. We may be able to help with your problem. |
| What do I do if smelly water is coming up from my toilets and drains? |
| Take the cap off of your sewer clean-out and call us immediately. Your sewer clean-out is a white (or sometimes black) pipe coming up from the ground and is usually located in your flowerbed near the outside faucet. Call the water department at 817-447-5410, ext. 220 and a crew will be disptached to check out the problem.
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| What do I do if water is coming out of a manhole in the street?
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| Call the water department immediately at 817-447-5410, ext. 220. A crew will be sent to take care of the problem. |
| Is there a charge for turning water off/on for repairs after hours? |
| No, but you may have an hour or two wait until a crew can get there.. |
| What phone number do we call for after hour and weekend emergencies? |
| Please call the police department at 817-295-1118 to report after-hours water emergencies. |
| If water is coming out of the meter box does this mean I am being charged for it? |
| Not unless your meter is turning. In any case, you should contact the water department at 817-447-5410 ext. 220 and let us send someone out to check. |
| What do I do if I don’t have any water pressure? |
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This page last updated
March 28, 2008