Utility Customer Service

Due to the Coronavirus health emergency, The City of Burleson has updated Utility Billing payment options as of March 20, 2020, for the duration of the disaster declaration. See the updated information below. 

City of Burleson utility accounts will not be disconnected for non-payment, beginning March 20, 2020, for the duration of the disaster declaration.

Utility Bill Payment Options

  • Credit Card - By phone (855) 498-9971 or online 
  • Bank Draft - Call Utility Customer Service (817) 426-9601 or Email request for setup
  • Phone by calling (855) 498-9971. This automated service is available 24 hours a day, 7 days a week. You will need your utility account number and the amount you would like to pay.
  • Mail:
    City of Burleson
    Utility Customer Service
    141 West Renfro Street
    Burleson, TX 76028
  • Drive-Up Dropbox: There is a dropbox on the east side of City Hall. Cash is not accepted.
  • Walk-Up Dropbox: There is a drop box located at the front doors of City Hall. Cash is not accepted.
  • Financial Institution:  
    Contact your bank for procedures. Typically takes 5-7 business days to set up. The City of Burleson will waive late fees until further notice.

New Accounts

Applications will be accepted through email. We will not require them to be notarized, which is our current policy if a customer cannot come in. Customers will have to send a copy of their driver’s license with it.

Dropbox Locations

Drop boxes

Paperless Billing

We also offer paperless billing. Through this option, you will stop receiving paper bills and start receiving them via email.

If you have any further questions, please email the Utility Customer Service Office or call us at (817) 426-9601.  

Penalties

Late fees will be waived until further notice.

Disconnections

City of Burleson utility accounts will not be disconnected beginning March 20, 2020, for the duration of the disaster declaration.

Johnson County Special Utility District and Bethesda Water Supply have both confirmed that disconnections for non-payment will be suspended until further notice.

Function


This is a service-oriented department that provides:
  • Billing and payment collections for water, sewer, and solid waste services
  • Customer service issue resolutions
  • Monthly meter reading
  • New accounts set up for water services
  • Payment arrangements with customers