Utility Customer Service
Utility Bill Payment Options
- Credit Card - By phone (855) 498-9971 or online
- Bank Draft - Call Utility Customer Service (817) 426-9601 or email bank draft form located on the forms tab to firstname.lastname@example.org
- Phone by calling (855) 498-9971. This automated service is available 24 hours a day, 7 days a week. You will need your utility account number and the amount you would like to pay.
City of Burleson
Utility Customer Service
141 West Renfro Street
Burleson, TX 76028
- Drive-Up Dropbox: There is a dropbox on the east side of City Hall. Cash is not accepted.
- Walk-Up Dropbox: There is a drop box located at the front doors of City Hall. Cash is not accepted.
- Financial Institution:
Contact your bank for procedures. Typically takes 5-7 business days to set up.
A 10% late fee will be charged on bills not paid by the due date listed on the statement.
This is a service-oriented department that provides:
- How do I read my bill?
You can view a copy of a bill here with an explanation for each section.
- Are there any lawn watering restrictions?
Yes, you are limited to twice per week watering and prohibited from watering with a sprinkler or an irrigation system between 10:00 a.m. and 6:00 p.m. daily. A hand-held hose or soaker hose is permitted during these times. During times of extreme drought, Stage 1 restrictions may apply.
Twice per week watering schedule:
- If your residential address ends in an even number (0, 2, 4, 6, 8) you can use an irrigation system to water your landscape on Wednesdays and Saturdays.
- If your residential address ends in an odd number (1, 3, 5, 7, 9) you can use and irrigation system to water on Thursdays and Sundays.
- All non-residential water locations (apartment complexes, businesses, industries, parks, medians, etc.) may water on Tuesdays and Fridays.
- Monday is a no-water day.
- How is the sewer charge figured?
We figure sewer using "Winter Quarter averaging." This means we take the consumption billed in January, February and March, average it together and that's what you are billed for sewer all year long. Depending on where you live, this could be the consumption for December, January and February or the second half of December, all of January and February and the first half of March. If you have questions about this, please contact Customer Service at 817-426-9601 or refer to your bill.
- My bill seems high. What can I do?
First, make sure you don't have any faucets that are dripping, inside or outside your home. Second, we recommend you do a dye test on your toilets. Put some food coloring in the tank of the toilet, don't flush it, go back in about 30 minutes or so. If any of the colored water from the tank is in the bowl of the toilet, your toilet is leaking. This is a major water waster because a lot of times people don't realize the toilet is leaking because the water isn't going in the floor. Third, if you have an irrigation system, check the settings. Customers have said that they have had more than one program on at the same time and didn't realize it until they checked their programs. If you still have a question regarding your bill, please call the Utility Customer Service office at 817-426-9601.
- What are my payment options?
You have the following payment options: online through our payments website with an option for paperless billing via email; pay over the phone through our automated system at 1-855-498-9971; in person at the Utility Customer Service office located in the first door on the right after entering City Hall; mailing your payment to: City of Burleson Utility Customer Service, 141 W. Renfro St., Burleson, TX 76028, or use the drop box on the east side of City Hall. If you have any further questions, please email the Utility Customer Service office at email@example.com or call them at 817-426-9601. For more details see the
- When is my bill due?
Bills are due upon receipt and should be paid within 20 days of the bill date to avoid a penalty. An additional 10 days are given to make payment with a late fee before loss of service will occur.
- Can I change the due date of my bill?
Unfortunately, no. The due date of the bill is determined by your service address.