Utility Bill Payment Options

• Credit Card - By phone (855) 498-9971 or online 
• Bank Draft - Call Utility Customer Service (817) 426-9601 or Email request for setup
• Phone by calling (855) 498-9971. This automated service is available 24 hours a day, 7 days a week. You will need your utility account number and the amount you would like to pay.
• Mail:
  City of Burleson
  Utility Customer Service
  141 West Renfro Street
  Burleson, TX 76028
• Drive-Up Dropbox: There is a dropbox on the east side of City Hall. Cash is not accepted.
• Walk-Up Dropbox: There is a drop box located at the front doors of City Hall. Cash is not accepted.
• Financial Institution:  
  Contact your bank for procedures. Typically takes 5-7 business days to set up. The City of Burleson will waive late fees until further notice.

New Accounts

Applications will be accepted through email. We will not require them to be notarized, which is our current policy if a customer cannot come in. Customers will have to send a copy of their driver’s license with it.

• Establishing New Service Instructions
  • New Resident Information
• Email or Drop Boxes
  • Email address utilitybilling@burlesontx.com
  • Include a color copy or picture of customer’s driver’s license
  • Include a current color picture of the customer (Selfie)
  • Completed New Account form
    • Printable Form

Dropbox Locations