Utility Customer Service

The City of Burleson Utility Customer Service department resumed late fees and disconnects on October 1, 2020.

Please have all past due balances paid no later than September 30. 

If you are unable to pay the past due balance in full by September 30, please contact Utility Customer Service at 817-426-9601 to discuss payment options.

Utility Bill Payment Options

  • Credit Card - By phone (855) 498-9971 or online 
  • Bank Draft - Call Utility Customer Service (817) 426-9601 or email bank draft form located on the forms tab to utilitybilling@burlesontx.com
  • Phone by calling (855) 498-9971. This automated service is available 24 hours a day, 7 days a week. You will need your utility account number and the amount you would like to pay.
  • Mail:
    City of Burleson
    Utility Customer Service
    141 West Renfro Street
    Burleson, TX 76028
  • Drive-Up Dropbox: There is a dropbox on the east side of City Hall. Cash is not accepted.
  • Walk-Up Dropbox: There is a drop box located at the front doors of City Hall. Cash is not accepted.
  • Financial Institution:  
    Contact your bank for procedures. Typically takes 5-7 business days to set up. 


A 10% late fee will be charged on bills not paid by the due date listed on the statement.


This is a service-oriented department that provides:

  • Billing and payment collections for water, sewer, and solid waste services
  • Customer service issue resolutions
  • Monthly meter reading
  • New accounts set up for water services
  • Payment arrangements with customers