ETC Institute performed a city-wide satisfaction survey earlier this year. The survey results placed Burleson in the top 10% satisfaction rates of all local municipalities across the United States. The high score was honored with a Leading the Way City Award, which was presented to the city council during the August 15 meeting.
Qualifications for the award is evaluated across three core areas. The first area is citizen satisfaction with the overall quality of services. The second is citizen satisfaction with customer service provided by employees and the third is citizen satisfaction with the value residents receive from local taxes and fees.
Out of almost 200 cities in the nation, Burleson was one of 18 cities that received the award and one of only six in the state of Texas.
“It is not a stretch to say the city of Burleson is truly setting the standard in many areas, not only in Texas but also across the United States,” stated Jesse Elizondo, director of customer service. “Congratulations to the mayor, city council, city management, staff and the city of Burleson for this award."