Beginning April 8, customers of Burleson's utility services will notice enhancements to their utility bill. The updated design retains all crucial information while incorporating the department’s new address and the city’s refreshed branding. This redesign accompanies the city's efforts to implement a new billing system across all departments seamlessly.
In addition to the redesigned bill, customers will have access to a new website for online bill viewing. However, there are no changes to the payment process at this time. Customers can continue to make payments through the familiar website www.burlesontx.com/paymybill without any adjustments.
Nevertheless, customers will need to establish a new account to access detailed consumption and other bill-related information. Starting April 8, they can create their account at www.burlesontx.com/payonline
Frequently Asked Questions:
- How do I pay my utility bill online with a credit card or electronic check?
If you will be paying after April 8, simply visit the website www.burlesontx.com/paymybill - If I already have an account set up to pay my bill, do I need to make any changes?
No, you do not need to make any changes. - How do I view my bill after April 8?
For bills generated from April 2024 onward, customers will need to create a new account at www.burlesontx.com/payonline, utilizing both the account number and customer ID from the updated bill. If a customer has ever created an account with Burleson Municipal Court online payment system they can use the same login for their utility bill. - How can I view bills from March 2023 and earlier?
You can access these bills by logging into www.burlesontx.com/paymybill as you previously did. - If I utilize ACH to pay my bill currently do I need to make any changes?
No, there are no changes needed. - Will there be any changes to how I view my utility bill that is emailed to me every month?
No, you will still receive your utility bill electronically if you are signed up for paperless billing. The only change will be the bill design and layout.
We apologize for any inconvenience this extra step may cause. As the city progresses with the integrated billing system, utility customers will eventually use a single link to pay and view their bills. We appreciate your patience and understanding as we navigate through this migration process.