In the spring of 2024, Burleson worked with ETC Institute—a nationally recognized government research and survey company—to administer a community survey. The survey was conducted as part of Burleson’s effort to assess citizen satisfaction with the quality of services the city provides as well as the overall perception residents have of the community where they live.
This is the second community survey ETC Institute has administered for Burleson. The first was conducted in the spring of 2022.
The survey was mailed to a random sample of households throughout the City. Citizens could return the survey via a postage-paid return envelope or take it online. A total of 433 households completed the survey. The overall results for the sample of 433 households have a precision of at least +/-4.7% at the 95% level of confidence. An online survey was also made available to all residents.
Read the 2024 Burleson City Citizen Satisfaction Survey Report (PDF)
Overall Perceptions
- 93% indicated Burleson was an excellent or good place to live (compared to the national average of 62%)
- 98% indicated Burleson was an excellent or good place to raise children (compared to the national average of 41%)
- 88% indicated they felt very safe or safe overall in Burleson (compared to the national average of 68%)
- 86% were proud to call Burleson home (compared to the national average of 47%)
Quality of Services
Satisfaction ratings for Burleson services rated above the U.S. average in 44 of the 63 areas assessed. Major categories of city services that had the highest levels of satisfaction were:
- The quality of public safety services (90%)
- The quality of solid waste services (90%)
- The quality of wastewater/sewer services (85%)
- The quality of water utility services (85%)
- The quality of parks & recreation facilities and programs (79%)
Most Important City Services
The major categories of City services respondents think should receive the most emphasis over the next two years include:
- Flow of traffic and congestion on TxDOT roadways
- Maintenance of city streets and sidewalks
- Flow of traffic and congestion on city roadways
What Happens Now
The information gathered from the survey will be used to help Burleson improve existing programs and services and help determine short and long-range planning and investment decisions.
