Starting October 1, 2024, the City of Burleson will implement a new policy to better manage the costs associated with processing utility bill payments. While the city will continue to cover many payment processing fees, a fee will be introduced for utility bill payments made by credit/debit cards to offset processing expenses.
The fee for credit/debit card transactions will be 3.75% of the payment amount or a minimum of $3.50, whichever is higher. This fee will apply to all one-time and autopay credit/debit card payments made in person, online, or over the phone.
Residents can avoid this fee by utilizing several alternative payment methods that remain fee-free:
Ways to Pay Your Utility Bill Without Fees:
- In-Person: Pay with a check or cash at 135 W Ellison Street, Suite 109, Monday through Friday, 8 am to 5 pm.
- Mail: Send a check to: City of Burleson Utility Customer Service, 135 Ellison St, Suite 109, Burleson, TX 76028
- Online Bill Pay: Set up online bill pay through your financial institution.
- Night Box: Drop off your payment (cash is not accepted) in the night box located on the east side of City Hall at 141 W Renfro St.
- Bank Draft: Sign up for automatic monthly drafts from your checking account at burlesontx.com/bankdraft.
- E-check: Pay with an electronic check online, burlesontx.com/payonline, or over the phone at (855-498-9971)
For those who prefer to pay online or over the phone without incurring the credit/debit card fee, electronic check payments (e-checks) will continue to be available at no additional cost.
For more information or if you have questions, please contact Utility Customer Service at (817) 426-9601 or email utilitybilling@burlesontx.com.
