Information technology support technicians and service desk managers play a vital role in maintaining the technology that powers our city's operations, ensuring staff and systems function efficiently to serve the community. Help us congratulate Mike Green for his outstanding contributions to our city’s success.
Mike Green, Service Desk Manager, was named Employee of the Quarter for October – December 2024. Mike joined the City in December 2023 as a Support Technician II and quickly built a reputation as a creative problem solver who is knowledgeable, dependable, and committed to excellence. In August 2024, he was promoted to Service Desk Manager, leading a team responsible for the extensive help desk needs across the city.
Mike was nominated by another department for his exceptional customer service, efficiency, and technical expertise. He has gone above and beyond, taking the lead on critical tasks such as preparing radios for public safety, replacing lapel microphones for the fire department to ensure reliable communication, leading rapid system recoveries during emergencies, and working after hours to support city events. Committee members from various departments echoed praise for Mike, highlighting the consistent excellence he brings to every interaction.
Mike’s behind-the-scenes support is critical to the city’s public-facing operations, ensuring smooth and reliable services for our citizens. He was honored at the January 6, 2025, City Council meeting.
The city's Employee of the Quarter award is based on an employee's efficiency, transparency, honesty, innovation, and customer service, all of which comprise the city's ethics statement.