We're sorry for the inconvenience.
What happened: Earlier this evening, the city experienced a communication system error that caused a water pump at one of our stations to remain off when it should have been on. As a result, the water level in one of our storage tanks dropped lower than normal, leading to reduced water pressure in parts of the city.
Actions Taken: City staff quickly identified the problem and manually turned the pump on to restore normal water flow. Water pressure should now be returning to normal, and no further action is needed from residents.
Moving Forward: We apologize for the disruption and appreciate your patience. We already have an upgrade to the this system in the works, with installation expected this summer to help prevent similar issues in the future.
----------------------Original Post---------------------------------------------------
We are aware that many residents are experiencing low water pressure. The city's public works team is actively investigating the cause of the issue, and we will share updates as they become available.
Residents who submitted a 311 request may have received a notification stating the issue will be resolved by April 25. Please note this is the system’s standard service level agreement and may not reflect the actual timeline for this specific incident.